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Frequently Asked Questions
Sizing & fit
Our kids costumes are designed for a comfortable fit and easy movement during imaginative play. We recommend checking the size guide on each product page and choosing based on your child’s height and age for the best fit.
Souza! costumes and dress-up accessories are available in different sizes for children of various ages. Most collections are designed for toddlers and kids who love imaginative play, costume parties, carnival and everyday dress-up fun. Please check the product page for specific size and age recommendations
Most Souza costumes run true to size. The fit may vary slightly depending on the style and design of the costume. We recommend checking the sizes on the product page to find the best match for your child.
If your child is between two sizes, we usually recommend choosing the larger size for a more comfortable fit and longer wear. This allows extra freedom of movement and makes the costume more comfortable for active play.
Product Safety
Yes. Souza! kids costumes, accessories and dress-up products are designed with children’s safety, comfort and quality in mind. We carefully select child-friendly materials and create products that are suitable for imaginative play, parties and special occasions.
Souza! children’s make-up is specially developed for kids and is designed to be gentle on the skin. The make-up is easy to remove with water and mild soap. For children with very sensitive skin, we recommend testing a small amount on a small area first.
Our costumes and dress-up accessories are made from comfortable, lightweight materials that are suitable for children and active play. Material details and care instructions can be found on each individual product page.
Yes. Souza! products are designed and produced in accordance with applicable European safety standards for children’s products. Quality, comfort and safety are important parts of our product development process.
Shipping & delivery
Delivery times depend on your location and the shipping method selected at checkout. Orders are processed quickly so children can enjoy their new costumes and accessories as soon as possible. Estimated delivery times are shown during checkout and in your shipping confirmation email.
Yes. Souza! ships to multiple countries so children around the world can enjoy our costumes, dress-up accessories and children’s make-up. Available shipping destinations and delivery options are shown during checkout. Check the overview with Shipping Costs to see which countries are open today.
Yes. Once your order has been shipped, you will receive a confirmation email with a tracking link so you can follow your delivery every step of the way.
Shipping costs depend on your location. The exact shipping costs will be calculated and displayed during checkout before you complete your order. Or check the costs in advance in this overview.
Returns & exchanges
Yes. If you are not completely satisfied with your order, eligible costumes and accessories can be returned or exchanged within the return period. Items must be unused and returned in their original condition and packaging.
We want you to be happy with your Souza! purchase. Eligible items can be returned within the specified return period after delivery. Returned products should be unworn, unused and in their original packaging. Please check our Returns Policy page for full details and conditions.
To return an item, please follow the return instructions provided on our Returns Policy page. Once your return request has been approved, you can safely send the item back using the provided return information.
If your order arrives damaged or incorrect, please contact our customer service team as soon as possible with your order number and photos of the item. We will work quickly to find a suitable solution. Please send an e-mail with a photo and description to info@phanine.com.
Product use
Kids can enjoy dress-up costumes for many occasions, including carnival, Halloween, birthday parties, school events and imaginative play at home. Dress-up encourages creativity, storytelling and role play in everyday life.
Yes. Souza! costumes and accessories are designed to be comfortable and practical for imaginative everyday play. Children can enjoy dressing up at home, during playdates or for themed activities and celebrations.
Our collections are designed for carnival, Halloween, birthday parties, themed celebrations, school performances and magical everyday adventures. From princess dresses and unicorn costumes to fairy wings and accessories, Souza! offers dress-up fun for every occasion.
Absolutely. Souza! costumes are designed for versatile dress-up fun and can be worn for multiple occasions throughout the year, including parties, role play, celebrations and seasonal events.
Make-up & accessories
Yes. Souza! children’s make-up is designed to be easy to remove with water and mild soap, making clean-up simple after parties, carnival or everyday dress-up play.
Included accessories may vary depending on the costume style and product design. Please check the product description on each product page to see exactly what is included.
Yes. Many dress-up accessories such as fairy wings, crowns, wands, masks and jewellery are available separately so children can mix and match their favourite looks and create unique costumes.
Souza! children’s make-up is developed for kids and designed to be easy to wash off after use. Product information and ingredient details can be found on the individual product pages.
Occasions
Popular Carnival costumes for kids include princess dresses, unicorn costumes, fairy outfits, superheroes and animal-themed dress-up looks. Souza! offers colourful costumes and accessories designed for comfortable all-day Carnival fun. Check all our costumes here.
For a birthday party dress-up theme, children often choose princess dresses, fairy costumes, unicorn outfits or themed accessories that match the party style. Comfortable costumes and fun accessories help make every celebration extra special. Click here to find all our costumes.
Some of the most popular princess costumes include sparkling princess dresses, fairy-inspired outfits, magical accessories and fantasy-themed dress-up collections that encourage imaginative play and creativity. Click here to turn your kids into little royals.
Popular Halloween costumes for kids include witches, skeletons, pumpkins, magical creatures, fairies and fantasy-inspired outfits. Souza collections combine playful design with imaginative dress-up fun for Halloween celebrations. Check our special Halloween selection.
About Souza!
Souza! is a brand that creates imaginative kids costumes, dress-up accessories and children’s make-up designed to inspire creativity, storytelling and magical play moments for children around the world.
Souza! costumes combine imaginative design, comfortable materials and attention to detail to create high-quality dress-up collections for children. Our products are designed for parties, celebrations and everyday imaginative play.
Yes. Souza collections are designed in Europe with a focus on creativity, quality, comfort and playful design for children of different ages.
Souza! products combine stylish design, playful details and comfortable materials to create unique dress-up experiences for children. Our collections are made to inspire creativity, confidence and imaginative adventures every day.
Other question?
If you have any additional questions about our kids costumes, dress-up accessories or children’s make-up, please feel free to contact our customer service team. We are happy to help.
For all enquiries, please email us at info@phanine.com




